Get help with
Roomie Remote X.

Roomie supports over 200 brands and 400,000 device commands including TVs, receivers, projectors, Blu-ray players, media streamers, smart lights, shades, thermostats, cameras, cable/satellite boxes, and more. Visit our compatibility page for the full list.

For IP-controllable devices (most modern TVs, receivers, and smart home devices), no additional hardware is needed. For IR-only devices, add a Roomie IR Adapter to convert commands from the app into IR signals. Models start at $39.95 with Wi-Fi or Ethernet options.

The free plan gives you full control of one Smart TV using IP commands. It includes the complete remote interface and all Apple platform apps (iPhone, iPad, Mac, Apple TV, Apple Watch). Upgrade to a paid plan for multi-device control, activities, IR support, and smart home integration.

Yes. Roomie integrates with HomeKit to control any HomeKit-compatible accessory — lights, locks, thermostats, shades, and more. HomeKit devices appear alongside your AV equipment in a unified interface, and they don't count against your subscription's device limits.

Yes. One Home and Unlimited plans include Family Sharing, so everyone in your household can install Roomie on their own devices. The Unlimited plan also adds Guest Sharing — guests on your local Wi-Fi network can instantly control your home without needing their own subscription.

Roomie communicates directly with devices on your local network using IP control (TCP/HTTP), RS-232 serial (via network adapters), and IR (via Roomie IR Adapters). Commands are sent locally for instant response, with optional Remote Access for control away from home.

Yes. Roomie Remote X includes built-in Remote Access with any paid subscription. Control your entire system — AV devices, smart home, and automation — from anywhere, just as if you were on your home network.

Subscriptions are managed through your Apple ID. Open Settings > [your name] > Subscriptions on any Apple device, find Roomie Remote, and manage or cancel from there. Changes take effect at the end of your current billing period.

Leave your older app (Simple Control 4/5, Roomie Remote 6–9) installed and install Roomie Remote X on the same device. Your configuration is copied over automatically on first launch. The original app is not modified — if you return to it, you'll see your old config unchanged. Subscriptions started in Roomie Remote 9 carry over. Perpetual purchases are tied to the original app and are not available in Roomie Remote X. Note: Roomie Remote X requires iOS 26, and the minimum iOS version increases by one major version each year.

The Unlimited and 5 Rooms subscriptions support Family Sharing, so everyone in your household can run Roomie on their own devices. Unlimited also includes Guest Sharing — any device on the same network can join your home. Your Primary Controller must be on a charger, in the foreground, and on the same network. Within 60 seconds, any Controller that accepts the Instant Home Sharing prompt will receive the full configuration and an active subscription for that home. The One Room plan does not support Family Sharing.

Synchronization is automatic — changes on one device are instantly reflected on all others via Instant Home Sharing when on the same network. It's two-way, so a deletion on one device deletes everywhere.

Backup is manual and separate. Go to Menu > Settings > Homes, select your home, and tap "Backup…" to export a RoomieBackup.zip file. To restore, go to Menu > Settings > Homes and tap "+ Restore Home." Never use Restore as a synchronization method — it's for disaster recovery only. We strongly recommend keeping regular backups, as sync alone won't protect against accidental deletions.

Google requires a multi-step developer setup to enable Nest thermostat control. You'll need to: register for the Nest Device Access program ($5 one-time fee to Google), create a Google Cloud project with an OAuth iOS client (Bundle ID: com.roomie.unified), enable the Smart Device Management API, and configure a consent screen with your Google account as a test user. Once complete, enter the Project ID, Client ID, and iOS URL Scheme into Roomie's Google Nest Cloud Service setup. The in-app Quickstart Guide walks you through this process step by step — find it via the Compatibility Assistant.

We recommend reserving static IPs (or DHCP reservations) on your router for all controlled devices, especially any added via the Manual IP option. Auto-discovered devices can often update their addresses automatically, but manually-added devices cannot. Some routers rotate DHCP addresses every 24 hours, which can cause devices to "disappear." If a device's IP changes, you can update it in the device's Advanced settings panel, or tap Add Device to trigger an automatic scan and update. Check your router's manual for how to create a DHCP reservation.

Many devices can be powered on over IP using Wake on LAN (WoL), including most Samsung and LG TVs since 2016, Sony projectors and Blu-ray players, and PCs/Macs. Roomie needs the device's MAC address to send WoL — for auto-discovered devices, this is often detected automatically. For manually-added devices, enter the MAC address in the +WAKE ON LAN command. To use it, open an Activity's Start Commands, select the target device, and add the "+WAKE ON LAN" command. The signal is sent three times automatically, so you only need to add it once. Check the compatibility page for your device's WoL support.

1. Verify the device's own IP control settings are enabled in its menu system. Enable Network Standby if the option exists. Confirm the device has a valid network address.
2. Use the Test button when adding the device to confirm the correct command set.
3. Some devices (like Samsung TVs) require you to manually approve the control device on the TV screen. Some pre-2016 Samsung TVs don't support IP power-on at all.
4. Check that the device firmware is up to date.
5. If the device was added via Manual IP, verify the IP address hasn't changed. We recommend static IPs or DHCP reservations for all manually-added devices.
6. For devices that require Wake on LAN to power on, make sure the +WAKE ON LAN command is included in your Activity's start sequence.

1. Emitter placement — the emitter must be placed directly over the device's IR receiver. Use a flashlight at an angle to locate hidden receivers (common on Samsung TVs). Test with the emitter held right in front before attaching permanently.
2. Correct port — if using a triport adapter, verify the port number matches what's configured in Roomie. The emitter LED will visibly blink when sending — use this to confirm the correct port.
3. Blaster vs. emitter — if using a blaster cable on port 3, ensure the adapter's web config is set to "Blaster" for that port. Try swapping between emitter and blaster cables to rule out cable issues.
4. Correct device type — use the Test button when adding. Some brands have multiple code sets (e.g., Sony Code Group 1 vs. 2). Try all similar entries.
5. Retransmit Count — this is the #1 cause of IR issues. Many devices (especially Sony) require multiple transmissions per command. Increase the Retransmit Count in device settings by one until the device responds. 2–3 is usually enough.
6. Verify you can reach the IR adapter via its IP address in a web browser to rule out network issues.

Auto-discovery uses multicast/UPnP networking to find devices. If it's not working:

1. Check your router settings — make sure "Enable Multicast" and "Enable UPnP" are turned on.
2. Restart everything — power-cycle your iPhone/iPad/Mac, router(s), and target devices. This clears a surprising number of multicast issues.
3. If using a mesh Wi-Fi system (Eero, UniFi, Google Wifi, etc.), ensure multicast/mDNS forwarding is enabled across all access points — some mesh systems isolate multicast by default.
4. For older receivers, unplug them completely for 30 seconds, plug back in, and wait 60 seconds before re-attempting discovery.
5. If discovery still fails, you can add the device manually using the Manual IP option with the port listed on the compatibility page.

If synchronization or purchase restoration has gotten into a bad state, a clean reset resolves most issues. The key steps are:

1. Back up first — export your RoomieBackup.zip and move it out of iCloud Drive.
2. Clear iCloud data — in iOS Settings > [your name] > iCloud > Manage Account Storage, delete the data for any Roomie Remote, Simple Control, Now Showing, or Intercomm entries.
3. Delete all related apps from all devices (including sister apps like Now Showing and Intercomm). Power-cycle all devices.
4. Reinstall fresh on your Primary Controller (the device logged into the Apple Account that owns the subscription). Restore your backup via "+ Restore Home."
5. Tap Restore Purchases, verify code sets are fully downloaded, then test your Activities.
6. Install on additional devices one at a time — accept the Instant Home Sharing prompt and Restore Purchases on each.

For the full detailed walkthrough, use the in-app Support Agent — it can guide you through each step specific to your setup.