Store Information

This store is the website of Roomie Remote, Inc, a California Corporation.

Shipping

We can ship to virtually any international or domestic US address following confirmation from payment providers.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We ship all domestic US packages via USPS with a choice of either Priority Mail (2-3 days) or Express Mail (1-2 days). In some locations, we also offer UPS. International packages are shipped via USPS Priority Mail International (6-21 days) or Express Mail International (4-10 days).

Orders placed by 11am PST on business days for in stock items will ship the same day. Orders placed on weekends and holidays will ship on the next business day. For international orders, any additional duties applied on imported items are the responsibility of the customer. The duration of any customs delays for international shipments is not something we can predict and not factored into the estimated shipping time. Shipping rates for many items we sell are weight-based. To reflect the policies of USPS, all weights will be rounded up to the next full pound.

Shipping charges will be presented to customers prior to our processing of any payment.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item). Global Caché provides a two year limited warranty for their products including services and exchanges if needed for any defective items. Exchanges must be made to an identical product. International shipping charges cannot be refunded. Shipping charges are not refundable except in the event of our error.

If you have questions about your order, please contact orders@roomieremote.com.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) and TLS software is the industry standard and is the state of the art software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We also support direct PayPal transactions and Amazon Payments.

Our Security Certificate is issued by GeoTrust, an internet leader in SSL/TLS certification.